Last Updated: 1st May 2025

At aqsashopping.com, we are committed to providing you with a seamless shopping experience, from browsing our collections to receiving your order. This Shipping and Return Policy outlines our procedures for shipping your purchases and handling returns or exchanges. 

I. Shipping Information (Pan India & International)

1. Shipping Destinations: We offer Pan India delivery, covering all states and union territories within India. We also offer international shipping.
2. International Shipping: Yes, we offer international shipping.
3. Shipping Methods:
   1. Domestic (India): Standard shipping.
   2. United States of America: Express shipping & Standard shipping
   3. Remaining Countries: Standard shipping.
4. Estimated Delivery Times: We do not provide specific estimated delivery times as they vary depending on the location and shipping method. However, orders are typically delivered within 1 to 8 days.
5. International Shipping Delivery Times: We do not provide specific estimated delivery times for international orders as they vary significantly based on the destination country and customs procedures.
6. Shipping Costs: We offer free shipping on all orders.
7. International Shipping Costs: We offer free shipping on all orders, including international orders. Customers may be responsible for any customs duties, taxes, or import fees that may be applicable in their country.
8. Order Processing Time: We typically process orders within 24 hours after they are placed. Orders placed on weekends or holidays will be processed on the next business day.
9. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number2 and a link to the courier’s website where you can track the progress of your delivery.
10. Shipping Restrictions: We do not have specific shipping restrictions to mention at this time.
11. Lost or Damaged Packages: The shipping provider will handle lost or damaged packages during transit. If your package is lost or significantly damaged, please contact us immediately at [email protected] with your order details. We will assist you in coordinating with the shipping provider.
12. Incorrect Shipping Addresses: In case of an incorrect shipping address provided by the customer, the customer will be responsible for any additional shipping fees incurred for reshipping the order.

II. Return and Exchange Information

We want you to be completely satisfied with your purchase from aqsashopping.com. If you are not entirely happy with your order, we offer a 7-day return and exchange window from the date you receive your order.

1. Return/Exchange Window: You may request a return or exchange within 7 days of receiving your order.
2. Eligibility for Return/Exchange: To be eligible for a return or exchange, the item(s) must be in unused condition with all original product tags attached, unwashed, and in the original packaging.
3. Non-Returnable/Non-Exchangeable Items: Customized products and items purchased during clearance sales are not eligible for return or exchange.
4. Process for Initiating a Return/Exchange: Customers need to raise a return and exchange request through their account panel on our website.
5. Return Shipping Costs: We offer a one-time free return or exchange for each order. If you wish to return or exchange an item from the same order again, the logistics costs for the subsequent return or exchange will be borne by the customer.
6. Refund Process: For refunds on prepaid orders, the refund amount will be returned to the original payment mode. For Cash on Delivery (COD) orders, the refund amount will be processed via UPI or bank transfer.
7. Refund Timeline: Once the returned product is received and has passed our quality inspection, the refund will be initiated.
8. Exchanges: Yes, exchanges are subject to the availability of the requested item.
9. Restocking Fees: We do not charge restocking fees.
10. Damaged or Incorrect Items: If you receive a damaged or incorrect product, please raise a complaint through the contact us page on our website, via WhatsApp at (add whatsapp no), or email us at [email protected] within 48 hours of receiving the product. You will need to share an unboxing video showing the packaging, the package opening process, and clear images of the issue.

III. Contact Us
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact us at:
Aqsa Designs Private Limited
Address: Shed no.22 2nd Floor, Scheme 3, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020
Email: [email protected]
Phone/WhatsApp: +919625989707