Frequently Asked Questions (FAQ)

We process orders very quickly to ensure prompt delivery. Therefore, changes or cancellations are only possible before your order has been shipped. Please contact our customer service team immediately at [email protected] or +919625989707 if you need to modify or cancel an order.

We offer delivery across Pan India (all states and union territories within India) and internationally.

We are pleased to offer free Domestic shipping on all orders. However, please be aware that for international orders, customers are responsible for shipping fees and any applicable customs duties, taxes, or import fees in their respective countries.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website. You can use this information to track your package’s journey.

It is the customer’s responsibility to provide an accurate shipping address. If an incorrect address is provided and results in additional shipping fees, these fees will be borne by the customer.

We offer a 7-day return and exchange window from the date you receive your order. To be eligible, items must be in unused condition with all original product tags attached, unworn, unwashed, and in their original packaging.

Yes, customized products and items purchased during clearance sales are not eligible for return or exchange.

To start a return or exchange, please log in to your account on our website and raise a request through your account panel or contact us.

We offer a one-time free return or exchange per order. If you wish to make subsequent returns or exchanges for the same order, the logistics costs will be borne by the customer.

Refunds are initiated once the returned product is received and inspected. The exact timeline for the refund to reflect in your account may vary depending on your bank or payment provider.

Yes, exchanges are possible and are subject to the availability of the requested item.

If you receive a damaged or incorrect product, you must raise a complaint within 48 hours of receipt via our contact us page, WhatsApp at +919625989707, or email at [email protected]. Please include an unboxing video showing the packaging, the opening process, and clear images of the issue to help us resolve it quickly.

We provide a detailed size guide on each product page. We highly recommend checking this guide and comparing your measurements to ensure the best fit. If you need further assistance, please contact our customer service team.